Returns & Refunds policy

Refund Policy

We want every Mak & Manor purchase to feel worth it. Please read this policy carefully before purchasing, as

different rules apply to digital products and design services.

Digital Products (Mak & Manor Learning)

Due to the nature of digital products, we are unable to offer refunds once a file has been downloaded or

accessed. Please read all product descriptions carefully before purchasing.

Exceptions — when we will offer a refund or replacement

File is corrupt or unopenable: if your downloaded file does not open correctly, contact us within 7 days and

we will send a replacement immediately.

Wrong product delivered: if you receive a different product from the one you purchased, we will correct this

immediately at no cost to you.

Duplicate purchase: if you accidentally purchased the same product twice, contact us within 48 hours and

we will refund the duplicate.

Personalised Products (Completion Book)

Personalised products are created specifically for your child and cannot be refunded once the file has been

created and delivered. If there is an error in the personalisation due to a mistake on our part (incorrect name

spelling or age), we will remake and re-deliver at no charge. Please ensure all details are correct when you

submit your personalisation request.

Interior Design & Renovation Services (Mak & Manor Studios)

Deposits: deposits paid to secure a project start date are non-refundable if you cancel within 14 days of the

agreed start date.

Cancellations before 14 days: if you cancel a project more than 14 days before the agreed start date, your

deposit may be refunded at our discretion, less any costs already incurred.

Work in progress: once project work has commenced, payments for completed milestones are nonrefundable.

How to Request a Refund or Replacement

Email us at sherris@makandmanor.co.za with your order number, the product name, and a description of the

issue. We aim to respond within 2 business days. Where a refund is approved, it will be processed to your original

payment method within 5–7 business days.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Unit 62, 149 Clairwood St, dainfern Square, Santon

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sherrismoyo@gmail.com